We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Yes, within 12 hours of ordering. Just reply to your confirmation email with your order number and the change needed. Once the order is processed for shipping, we can no longer modify it.

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

Orders are processed within 1-2 business days. Most U.S. customers receive their orders within 7-14 business days with tracking. You will get a tracking number by email as soon as your order ships.

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Yes! Once shipped, you will get a tracking number by email. Enter it on our Track Order page. Please allow 24-48 hours after shipping for tracking to activate.

Yes. Our grooming tools run under 55dB (quieter than a conversation), and our beds and toys use pet-safe, non-toxic materials. Always supervise young pets and introduce new tools slowly with treats.

You are covered by our 30-Day Tail-Wag Guarantee. Email hello.pawpatch@gmail.com within 30 days of delivery with your order number and we will arrange a refund or replacement.

Yes. 12 months on electronic grooming tools (motor and battery) and 30 days on beds, toys and accessories for manufacturing defects. Chew damage and normal wear are not covered.