Shipping Policy

Shipping Policy

Processing time

Orders are processed within 1-2 business days (Mon-Sat). You will receive a tracking number by email as soon as your order ships.

Delivery times (tracked)

• United States: 7-14 business days.
• International: 10-20 business days depending on destination and customs.

Shipping rates

• FREE U.S. shipping on orders over $50.
• Orders under $50: standard rate calculated at checkout.
• International rates calculated at checkout; any customs duties are the buyer's responsibility.

Tracking

Enter your tracking number on our Track Order page. Please allow 24-48 hours after shipping for tracking to activate.

Delays & issues

Weather, customs and peak seasons can add a few days. If your order hasn't arrived within the window above, email hello.pawpatch@gmail.com with your order number and we'll sort it out.